Privacy Policy

mosiajewelry operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a personalized shopping experience (the "Service"). mosiajewelry is powered by Shopline, which enables us to provide the Service to you. This Privacy Policy describes how we may collect, use, or share your personal information when you visit or use this website, use the Service to make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any part of the Service, you confirm that you have read this Privacy Policy and agree that we may collect, use, and disclose your data as described in this policy.

What Personal Data We May Collect or Process

When we use the term "personal data," we mean information that can identify you or another person, or that can be directly linked to you. Personal data does not include information collected anonymously or anonymized in a way that cannot identify or be linked to you. Depending on how you interact with the Service, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal data, including information inferred from such personal data:

Contact details, including name, postal address, billing address, shipping address, phone number, and email address.

Financial data, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.

Account information, including username, password, security questions, configurations, and settings.

Transaction information, including items you view, add to cart, add to wish lists, purchase, return, exchange, or cancel, as well as your past transaction history.

Communications with us, including information you provide when communicating with us, for example when you send a request to customer support.

Device information, including device information, browser or network connection information, IP address, and other unique identifiers.

Usage information, including information about how you interact with the Service, such as how and when you interact with or browse the Service.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you. We may collect data when you create an account, access or use the Service, communicate with us, or otherwise provide us with your personal data.

Automatically through the Service. When you use our products or services or visit our website, we may collect data from your device through cookies and similar technologies.

From our service providers. We may collect data, for example, when we instruct service providers to activate certain technologies and when they collect or process your personal data on our behalf.

From our partners and other third-party suppliers.

How We May Use Your Personal Data

Depending on how you interact with us or which of our services you use, we may use personal data for the following purposes:

Providing, customizing, and improving the Service. We may use your personal data to provide the Service to you. This may include, but is not limited to, fulfilling orders related to you, processing your payment, processing your order, storing your configuration information and items of interest, sending notifications related to your account, creating, maintaining, and managing your account, arranging shipment, assisting with returns and exchanges, allowing you to post comments, and creating a personalized shopping experience. In addition, we may use your personal data to better customize and improve our services.

Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending you marketing and promotional messages by email, SMS, or mail, and showing you online advertisements for products or services on the Service or other websites based on items you have previously purchased or added to your cart and other Service-related activities.

Security and fraud prevention. We may use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or address potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and ensure the security of our Service. If you choose to use our Service and register an account, you are responsible for protecting your account login information. We strongly recommend that you do not share your username, password, or other login information with anyone.

Communicating with you. We may use your personal data to provide you with customer support and efficient service, respond to your inquiries, and maintain our business relationship with you.

Legal reasons. We may use your personal data to comply with applicable law or respond to lawful legal process, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual legal disputes, or other adversarial proceedings, and to investigate possible violations of our terms or policies or enforce our terms and policies.

How We May Share Personal Data

In certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include the following:

For example, with Shopline, these are suppliers and other third parties that provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

We may share your personal information with business and marketing partners that provide marketing services and display advertisements to you. Our business and marketing partners use your information in accordance with their respective privacy policies. Depending on the laws in your region, you may have the right to instruct us not to share your information for the purpose of showing you targeted advertising and marketing based on your online activity across different merchants and websites.

If you ask us to do so, or if you otherwise agree, we may share certain information with third parties, such as to deliver products to you, or when you use social media widgets or login integrations.

We may share personal data with our affiliates or other parts of our group.

In business transactions such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Service, our rights, and the rights of our users or others.

Relationship with Shopline

These services are hosted by Shopline, which may collect and process personal data related to your access to and use of the Service in order to provide and improve the Service. Data you submit to the Service may be shared with Shopline and third parties that may be located outside your country of residence in order to provide and improve the Service. To protect, develop, and improve our business, we may also use certain Shopline features that collect data and information generated by your interactions with our store and with Shopline. In such cases, Shopline may process your personal data in accordance with its own privacy policy. For more information about how Shopline uses your personal data and your rights, please refer to Shopline's privacy policy.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve the Service, remember your preferences, and understand how the Service is used. You can manage or disable cookies in your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you click a link to a non-affiliated website or a website not controlled by us, you should carefully read its privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information they contain. Information you post in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Service and/or users of those third-party platforms, and is not subject to restrictions by us or any third party on the use of such information. Unless expressly stated otherwise in the Service, our provision of such links does not mean that we endorse the content of these platforms or their owners or operators.

Data from Children

The Service is not intended for children, and we do not knowingly collect personal information from minors in your country or region. If you are a parent or guardian of a child who has provided us with personal information, you may contact us (see contact details below) to request deletion of that information. As of the effective date of this Privacy Policy, we have not identified any "disclosure" or "sale" (as defined by applicable law) of personal information of persons under 16 years of age.

Data Security and Storage

Please note that no security measure is perfect, and therefore we cannot guarantee "absolute security." In addition, information you send to us may be at risk during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on a variety of factors. For example, these factors include whether we need the data to manage your account, provide the Service to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following personal data rights. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

Right of access/knowledge. You have the right to request access to the personal data we store about you.

Right to deletion. You have the right to request that we delete the personal data we hold about you.

Right to correction. You have the right to request that we correct any inaccurate personal data we hold about you.

Right to data portability. You have the right to obtain a copy of the personal data we hold about you and, in certain circumstances and with certain exceptions, to request that we transfer this data to a third party.

Managing your communication preferences. We may send you promotional emails. You can opt out of receiving such emails at any time through the unsubscribe link included in the email. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders.

If you live in the UK or the European Economic Area, in addition to the rights above, you may also exercise the following rights, subject to the exceptions and limitations provided by local law:

You have the right to object to and restrict the processing of your personal data. You may have the right to ask us to stop or restrict the processing of your personal data for specific purposes.

Withdrawal of consent. If we rely on your consent to process your personal data, you have the right to withdraw that consent. Withdrawal of your consent does not affect the lawfulness of any processing based on consent before the withdrawal.

You can exercise these rights at the locations specified in the Service, or by contacting us using the contact details provided below. For more information about how Shopline uses your personal data and your rights, please refer to Shopline's privacy policy.

Exercising these rights will not result in any adverse effects for you. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized representative to submit a rights request on your behalf. Before we accept a representative's request, we need you to provide proof that you have authorized them to act on your behalf. This may require you to confirm your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.

Complaints

If you have any dissatisfaction with how we handle your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to object to our decision by contacting us using the contact details provided below or by submitting a complaint to the relevant data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal data in countries outside your country of residence.

When we transfer your personal data outside the European Economic Area or the UK, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country deemed to provide adequate data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for other reasons. We may publish a revised version for operational, legal, or regulatory reasons. We will update the Privacy Policy on this website, adjust the "last updated" date accordingly, and provide any notices required by applicable law.

Contact

If you have any questions about our data protection practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us. Under applicable data protection law, we are the controller of your personal data.

Company Information

Brand Name: mosiajewelry

Email: mosiajewelry@gmail.com

Customer Service Hours:

Monday to Sunday: 9:00 AM – 5:00 PM

We aim to reply within one business day.

Contact:

Email: mosiajewelry@gmail.com