Shipping Policy

Thank you for shopping with mosiajewelry!

We are committed to delivering your order as quickly and reliably as possible. Please review our shipping details below.

Do you ship to my country?

We ship to most countries worldwide. If you can complete checkout on our website, your country or region is generally eligible for delivery.

How much does shipping cost?

Free shipping on orders over US$50.

For orders below US$50, shipping costs US$5.

From time to time, we may offer free shipping site-wide during sale seasons. Please stay tuned.

Where do you ship from?

Our products are shipped from our warehouse in Shenzhen, China.

Order Processing Time

Orders received before 22:00 (GMT+01:00) are generally processed and prepared for shipment within 1–3 business days.

If an item is temporarily out of stock, processing may be extended by 1–3 days. Thank you for your understanding.

Delivery Time

Our standard delivery time is generally 7–20 days after dispatch. Please note that this is an estimate only. Actual delivery time may vary depending on destination, customs clearance, and other factors beyond our control.

Total delivery time from order placement to receipt is generally 7–20 business days, including processing time.

Estimated delivery times by region:

United States — 5–15 business days

Canada — 7–15 business days

Europe — 7–15 business days

Australia — 7–15 business days

Asia — 5–12 business days

Other countries — up to 20 business days

Delivery times do not include customs delays, weekends, holidays, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you can check your order on the platform where you placed it. You can also track your package at:

https://www.17track.net/en

Please allow 1–3 business days for tracking information to become available.

What if the package doesn't arrive?

If you do not receive your package within 60 days after it was shipped, please contact us at:

Aftersale Contact: mosiajewelry@gmail.com

Returns

If you are not satisfied with your order, please contact us within 14 days of receiving the goods at mosiajewelry@gmail.com, and we will provide return instructions. Please note that return shipping costs are generally borne by the customer.

Important Notes

Delivery times may vary depending on customs processing and other factors beyond our control.

We are generally not liable for delays or damage caused by the carrier or customs. However, we will try to assist you in resolving any issues.

We recommend checking your order within 24 hours of receipt. If you notice any problems, please contact us as soon as possible.

Contact

If you have any questions about our shipping or returns policy, please contact us at:

Email: mosiajewelry@gmail.com

We will try to respond to your inquiry as soon as possible.