Right of Withdrawal & Returns Policy

At mosiajewelry, your satisfaction is our priority. If your purchase doesn't meet your expectations, please reach out to us first—we'll review your situation and work with you to find a fair solution.

Returns

To start a return, please contact our customer service first at:

mosiajewelry@gmail.com

Kindly include your order number, the reason for the return, and photos where relevant. Please do not ship anything back before receiving our confirmation.

Return Address:

Hongchang Plaza, Luohu District, Shenzhen, Guangdong, China, 518000

Please note: returns are sent to our warehouse in China. Since this is an international shipment, the cost may be considerably higher than a domestic return, and it is normally covered by the customer.

Return Conditions

We may approve a return or refund in cases such as:

The item has a quality problem or obvious defect;

You received an incorrect item;

The item was damaged in transit;

Other reasonable circumstances agreed upon after speaking with us.

Returns or refunds may not be accepted in these cases:

The item has been worn, damaged, washed, altered, or is missing parts or accessories;

The original packaging or tags are missing;

The issue is reported to us after too long a period following delivery;

The item is sent back without our prior confirmation;

Returns based on personal preference, sizing, or color variation will be considered on a case-by-case basis.

Refunds

After we receive and inspect the returned item, a refund will be issued through the original payment method if it meets our criteria.

No extra handling fees are charged. Refunds are typically processed within a reasonable timeframe once the return is received; the exact timing depends on your bank or payment provider.

Shipping fees are generally not refundable. When a refund is granted, the return shipping cost is usually subtracted from the refunded amount.

Special Cases

Exchanges
We don't offer direct exchanges. The simplest option is to return the item for a refund and then place a new order.

If You're Not Satisfied
Please contact us first and tell us why. We'll look into it and discuss a solution together.

Defective Items
If your item arrives defective, contact us right away and we'll arrange a return, refund, or replacement.

Damaged Items
If your item arrives damaged, notify our customer service immediately and send photos so we can take it from there.

Wrong Item Received
If the wrong item reaches you, get in touch as soon as possible and we'll make it right.

Item Not Received
If your order hasn't arrived within the estimated delivery window, please contact our customer service.

Order Cancellation
You can cancel your order by contacting customer service within 24 hours of placing it. If it has already shipped, it will be handled through our return process.

Return Shipping Costs

The customer covers return shipping costs. Shipping fees are non-refundable. If a refund is issued, return shipping costs are usually deducted from the refund amount.